Mohon
Kelayakan
Key Skills & Attributes:
Strong leadership and people management skills
Excellent communication and interpersonal abilities
Financial acumen and analytical thinking
Problem-solving and conflict resolution skills
Ability to multitask and work in a fast-paced environment
Knowledge of F&B trends and restaurant technology systems
Tanggungjawab
Key Responsibilities:1. Operations Management
Oversee daily restaurant operations, ensuring efficiency and high service standards.
Monitor food and beverage quality, cleanliness, and ambiance.
Maintain compliance with health and safety regulations and hygiene standards.
Manage inventory and ordering of supplies, ingredients, and equipment.
Hire, train, schedule, and supervise front-of-house and kitchen staff.
Conduct regular staff performance reviews and coaching.
Foster a positive work environment and promote teamwork.
Handle staffing issues, disputes, and discipline when necessary.
Ensure excellent customer service and resolve customer complaints effectively.
Engage with guests to collect feedback and enhance their dining experience.
Monitor online reviews and respond appropriately.
Develop and manage budgets, including labor and food costs.
Analyze sales reports and identify areas to improve profitability.
Handle cash flow, daily sales reconciliation, and banking.
Plan and execute promotional events, seasonal campaigns, and social media initiatives.
Collaborate with marketing teams or agencies to grow brand presence.
Monitor competitors and market trends to adjust strategies.
Ensure adherence to local laws, licensing, labor rules, and tax obligations.
Maintain proper records of payroll, inventory, maintenance, and vendor contracts.
Submit periodic reports to upper management.
Manfaat
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