Job Description

Duties and Responsibility

• Maintain smooth, accurate service, positive internal and external relations, and ensure products and service are consistent with quality standards.
• Overall responsible for the development/training of operations staff in order to optimize customer satisfaction, meet operational standard, drive sales and enhance profits of the outlet.
• Ensure adequate manpower resources at all times, performance standards are in place and observed across the outlet in order to maximize productivity and sales potential.
• Supervise and ensure all food and drinks serve to customer at the highest quality.
• Constantly monitor stock count and level to prevent overstock or shortage, control outlet wastage and submission is on time.
• Organize outlet duty roster, assign staffs to specific shift and duties.
• Always attentive to happenings of the surroundings in outlets and constant communication with operations manager to develop action plan to improve sales and customer service.
• Communicate the company policies and standard procedures to employees.
• Manages staff issue, including staff discipline and performance review.
• Manage customer complaints and queries, solve them promptly.
• Practice and maintain the cleanliness, safety and hygiene standards and regulation.
• Ensure proper maintenance of assets/equipment and report faulty to management if any.
• Ad-hoc tasks as assigned by management.

Position Requirements: 1. Experience: At least 3-5 years work in a F&B retail industry. 2. Education: At least Diploma / Advanced / Higher / Graduate Diploma in Hospitality Management or Food and Beverage Services Management or equivalent. 3. Knowledge POS systems. 4. Skills / Competencies:

• Well organize and plan
• Able to work in team
• Strong multi-tasking skills
• Able to meet deadlines and result driven
• Strong interpersonal and communication skill
• Fluent in English & BM, both written and spoken

Job Types: Full-time, Permanent Salary: RM3,000.00 - RM4,500.00 per month Benefits:

• Free parking
• Health insurance
• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development

Schedule:

• Afternoon shift
• Day shift
• Evening shift
• Night shift

Supplemental pay types:

• Commission pay
• Performance bonus

Ability to commute/relocate:

• Kuching: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Restaurant Management: 2 years (Required)