Retail Advisor Melaka

Melaka, Malaysia

Job Description

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Position: Retail Advisor
Contract: 12 months (extendable based on performance) Responsibilities:
  • Meet all KPI set and deliver end-to-end excellent customer experience; and provide first contact resolution to customers.
  • Create excitement for customers at every engagement opportunity via all touch points-walk in, social media /online and via phone calls/messages.
  • Be customer focused and go extra mile for customers.
  • Proactive in approaching customers, ask questions to identify customer needs, sell / cross sell / upsell the relevant product and solution, introduce digital apps according to customer needs
  • Handles all inquiries, customer complaints, disputes accurately and efficiently, in a professional and friendly manner, aligned with processes and guidelines. Follow up with customers where necessary and close the loop timely.
  • Responsible for all customer information, monetary transactions and company assets to be properly handled and accounted.
  • Comply to stores SOPP and Way of Work. Behave with integrity and to report on any misconduct.
  • Ensure proper reconciliation of sales and cash at end of day daily, so that there is no lost, fraud or abuse
  • Be a part in making sure store is at tip top condition, neat and tidy, displays are in good condition.
Requirements:
  • SPM, preferably diploma, STPM or degree.
  • Digital savvy with working knowledge of mobile and digital apps
  • Experience in a retail environment will be an advantage
  • Patient and comfortable dealing with irate or challenging customers
  • Loves meeting people and helping people
  • Able to work during weekends and public holidays
Job Types: Full-time, Contract
Contract length: 12 months Salary: RM2,200.00 per month Benefits:
  • Health insurance
Schedule:
  • Rotational shift
Supplemental pay types:
  • Commission pay
  • Overtime pay
Application Question(s):
  • Are you fine working on weekend and public holidays?
Experience:
  • Retail sales: 1 year (Preferred)

  • Health insurance

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Job Detail

  • Job Id
    JD924923
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Melaka, Malaysia
  • Education
    Not mentioned