Job Description

Role Responsibilities

The primary focus of the role is to manage campaigns and drive business performance through analytics for Consumer, Private and Business Banking (CPBB). The individual will be responsible for end-to-end campaign management and analytics solution development, deployment and performance assessment. The individual is also expected to provide data infrastructure support and management information (MI) reporting which includes coordinating and collating multiple sources of data to create and maintain user datamarts and produce recurring reports

Responsibilities*

Strategy*

Business*

1. Accountable for end-to-end management of campaigns (design, execution & tracking) for assigned businesses:

\xc2\xb7 Work with respective business stakeholders on campaign design and financial model of each campaign

\xc2\xb7 Execute campaigns and ensure accuracy of extraction

\xc2\xb7 Conduct post campaign analysis, provide insights and recommend improvements

\xc2\xb7 Drive AI/ML model adoption and effectiveness

2. Analyse and identify opportunities that will help grow top line and improve bottom line:

\xc2\xb7 Synthesize large quantum of data (sales, credit and risk parameters) and identify opportunities

\xc2\xb7 Expand acquisition & x-sell base through insights on risk, credit & other parameters

\xc2\xb7 Co-design new solutions to drive strategic business KPIs

3. Provide support to the CPBB Data & Analytics team on infrastructure and MI related activities:

\xc2\xb7 Collating various data sources from but not limited to external parties (Insurers, Aggregators, Partners), internal data providers (FEDX, Business Users, Host Systems), PDW and any new data streams made available by the organisation

\xc2\xb7 Ensure all required data used for subsequent internal processes are delivered timely

\xc2\xb7 Maintain internal datamarts which includes data quality control and regular housekeeping

\xc2\xb7 Develop accurate and timely consolidated reports for better business management

Processes*

\xc2\xb7 Continuously improve operational efficiency and process effectiveness

\xc2\xb7 Ensure effective management of operational risks within the function

\xc2\xb7 Comply with applicable internal policies, and external laws and regulations

People & Talent *

\xc2\xb7 Champion and act as role model of the group\xe2\x80\x99s values

\xc2\xb7 Drive an environment of collaboration, both within CPBB Banking and across the wider Group, to ensure issues are raised and blockages are resolved in a timely manner

Risk Management*

\xc2\xb7 Interpret the Group\xe2\x80\x99s financial information, identify key issues based on this information and put in place appropriate controls and measures.

\xc2\xb7 Ensure data security and data sharing through secured channels e.g. SharePoint in password protected files.

Governance *

\xc2\xb7 Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role

Regulatory & Business Conduct *

\xc2\xb7 Display exemplary conduct and live by the .

\xc2\xb7 Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

\xc2\xb7 Lead the Retail Analytics for CPBB to achieve the outcomes set out in the Bank\xe2\x80\x99s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] *

\xc2\xb7 Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders*

\xc2\xb7 Group/Region Analytics teams

\xc2\xb7 Group / Region/Country Product & Segment Teams

\xc2\xb7 Group / Region / Country Channels/distribution

\xc2\xb7 Group / Region / Country Risk Analytics Teams

\xc2\xb7 Group / Regional / Country Business Teams

\xc2\xb7 Support functions including Finance, Technology, Analytics Operation

Qualifications*

Training, licenses, memberships and certifications

\xc2\xb7 Education - Post Graduate or University Degree

\xc2\xb7 Minimum 5 years of relevant experience in Analytics / Banking / Financial Services Industry

\xc2\xb7 In depth business understanding for client, segment, product and channels

Our Ideal Candidate

Analytics experience
Campaign Management experience
SAS, SQL
Office tools (Excel/ PowerPoint)
Project Management Skills
Communication Skills
MI Reporting & Data Management
Benefit Measurement connecting to P&L

About Standard Chartered

We\'re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can\'t wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you\'ll see how we value difference and advocate inclusion. Together we:

Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations

Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum

Flexible working options based around home and office locations, with flexible working patterns

Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning

Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you\'ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

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