Job Description

Key Responsibilities

1. Store Operations

Assist in managing daily store operations to ensure smooth and efficient workflow Ensure store cleanliness, visual merchandising, and stock arrangement meet company standards Monitor opening and closing procedures, cash handling, and basic operational controls
2. Sales & Performance

Support the Retail Manager in achieving monthly sales targets and KPIs Monitor daily sales performance and provide feedback to the team Assist in planning and executing sales promotions and campaigns
3. Team Supervision & People Management

Supervise retail staff (including part-time staff) and ensure proper duty roster planning Coach, guide, and motivate staff to improve sales and service performance Assist in onboarding and basic training for new staff Support the Retail Manager in handling minor staff issues, attendance, and discipline matters
4. Customer Experience

Ensure excellent customer service standards are consistently delivered Handle customer complaints or escalations professionally and promptly Build positive customer relationships to encourage repeat business
5. Inventory & Stock Control

Monitor stock levels and support stock replenishment planning Assist in stock receiving, stock transfer, and stock count activities Report stock discrepancies, slow-moving items, or losses to management
6. Reporting & Compliance

Prepare basic reports (sales, attendance, stock, KPI updates) as required Ensure compliance with company policies, SOPs, and retail guidelines Act as the Retail Manager's representative when the Manager is not on duty
Job Requirements

Minimum SPM/Diploma in Business, Retail Management, or related field At least 2-3 years of retail experience, preferably in a supervisory role Strong leadership, communication, and problem-solving skills Sales-driven, customer-focused, and able to work under pressure Willing to work retail hours, weekends, and public holidays Proficient in Mandarin, English & Bahasa
Job Types: Full-time, Permanent

Pay: From RM2,300.00 per month

Benefits:

Health insurance Maternity leave Opportunities for promotion Professional development
Ability to commute/relocate:

Klang: Reliably commute or planning to relocate before starting work (Required)
Experience:

Retail Assistant Manager: 2 years (Required)
Language:

Mandarin (Required)
Work Location: In person