Job Description

RETAIL EXPERT

Job Summary

Driven and performance-focused, dedicated to achieving excellence in sales and customer experience in

line with the Customer Service and Experience (CSE) strategy and business model.

Job Responsibilities

? Conduct product demonstrations to showcase features and benefits to customers.

? Execute retail operations activities by applying effective sales techniques to understand customer

needs and promote relevant products and services, including sales, servicing, and administrative

tasks, while adhering to company guidelines, policies, procedures, and SLAs.

? Engage with customers to create conversations and convert interactions into sales opportunities

(postpaid/prepaid registrations, devices, VAS, accessories, etc.).

? Stay results-driven by keeping up to date with product knowledge and maintaining high standards

of retail outlet visual appearance.

? Handle customer enquiries professionally and accurately, leveraging modern tools, policies, and

processes, while following retail service impression and mannerism guidelines.

? Deliver exceptional customer experiences to achieve desirable Net Promoter Scores (NPS),

providing product advisory, ownership guidance, and after-sales support.

? Resolve customer enquiries and complaints efficiently, taking ownership to maximize satisfaction.

? Participate in special events or external sales initiatives, such as device launches, and execute

departmental improvement initiatives at the outlet level.

? Provide continuous feedback to Retail Manager/Senior Manager on operations and opportunities

for improvement.

? Ensure transactional accuracy and KPI compliance to increase customer trust and satisfaction.

? Support departmental initiatives and perform other duties as assigned by management.

Job Requirements

? This role is a 1-year contract under 3rd party outsourcing.

? Must have passed SPM (Sijil Pelajaran Malaysia).

? Minimum of two (2) years' relevant experience in the telco or retail industry preferred. Experience

in conducting product demonstrations is an advantage.

? Customer-obsessed, passionate about sales, competitive, and skilled at understanding people

through interactive conversations.

? Tech-savvy and computer literate.

? Excellent verbal, written, and interpersonal skills in English. Mandarin proficiency is an added

advantage.

? Positive, passionate, collaborative, creative, self-motivated, able to perform under pressure, team

oriented, with demonstrated leadership qualities.

Job Types: Full-time, Contract
Contract length: 12 months

Pay: RM2,300.00 - RM3,000.00 per month

Benefits:

Additional leave Health insurance Maternity leave Opportunities for promotion Parental leave Professional development
Application Question(s):

Are you available to attend interview on 6th Dec at Petaling Jaya?
Work Location: In person