Retail Operation Assistant Manager
Kuala Lumpur, Malaysia
Job Description
- Lead and coach staff towards achieving the sales goals and service standards and through training where required.
- Ensure sales team follows service standards and store SOPs are always executed on the sales floor.
- Ensure sales team are well informed about promotional initiatives and execute these initiatives.
- Compile and analyze sales results, retail KPIs and competitor\'s activities on a regular basis.
- Participate in sales team recruitment and selection. Ensure effective manpower coverage for all retail stores.
- Optimize duty rosters to ensure full floor coverage, maximizing sales and saving expenses.
- Handle customers\' complaints, returns, and after sales service escalated from retail stores.
- Take charge/participate in roadshow and other marketing activities to promote brand.
- At least 5 years of retail experience as a senior position.
- Strong sense of urgency, highly energetic, results driven and get things done.
- Keen on people development and has the ability to drive sales performance.
- Regular store visits are a must. Mobility within Malaysia.
- Energetic and proactive. A motivating can-do attitude is required.
- Sales and customer oriented.
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Job Detail
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Job IdJD1053364
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKuala Lumpur, Malaysia
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EducationNot mentioned