Job Description

1.

Store Operations Management

Oversee daily store operations, ensuring proper opening and closing procedures Maintain store cleanliness and visual merchandising standards Assist with implementing sales strategies and promotional campaigns
2.

Sales & Performance Management

Lead the sales team to achieve daily, weekly, and monthly sales targets Analyze sales data, identify trends, and develop action plans to improve performance Monitor customer satisfaction and ensure excellent in-store service
3.

Inventory & Local Delivery Management

Regularly inspect and replenish shelf stock to ensure full product availability

Deliver goods to nearby stores or distribution points when needed

Manage stock-in, stock-out, returns, and periodic inventory counts to minimize losses
4.

Local Business Collaboration & Merchandising Deals

Engage with nearby businesses or retail partners to discuss product placement and joint promotions

Negotiate

merchandising deals

, shelf space, and local marketing opportunities Support area business growth by building strategic local partnerships and increasing brand visibility
5.

Team Management & Staff Training

Schedule and manage team shifts, attendance, and performance evaluations Train new employees on product knowledge, customer service, and sales techniques Foster a positive team environment to improve morale and staff retention
6.

Customer Service & Complaint Handling

Ensure a professional and friendly customer experience at all times Handle customer complaints or disputes promptly and professionally Maintain customer relationships and encourage repeat business
7.

Compliance & Company Standards

Follow company policies, financial procedures, and operational standards Ensure product and cash security, and follow safety protocols Assist store manager or regional supervisor with additional tasks as assigned
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Job Requirements

Minimum 2 years of experience in retail management, preferably with delivery or local trade experience Strong leadership, communication, and problem-solving skills Basic understanding of sales analytics and local marketing strategies Able to perform short-distance deliveries when necessary; a valid driver's license is a plus Prefer communicate with English
Job Type: Full-time

Pay: RM2,500.00 - RM3,500.00 per month

Benefits:

Additional leave Dental insurance Free parking Health insurance Maternity leave Opportunities for promotion Professional development
Work Location: In person