The role of the Sales Assistant and/or Senior Sales Assistant is to be overall responsible for the day-to-day business in the store and ensure that daily, weekly, and monthly sales targets are achieved. The sales associates are to perform their given tasks in accordance with ECCO requirements.
Sales Assistant and/or Senior Sales Assistant is to demonstrate sales leadership by playing an active role on the sale floor. The roles and responsibilities include:
Advise and inform customers on usage of ECCO products
Able to establish customers' requirements using questioning techniques and listening skills
Able to make good recommendations of ECCO products to customers
Advice customers on maintenance and care of ECCO products (Leather care)
Recommend products based on customers' requirements
Recommend complementary and peripheral products - Shoe-care, leather goods, etc (link-sell)
Ensure the team provide excellent customer service experience; to increase the overall service level and performance of the store.
Attend to customers with types of after sales services
Ensure appropriate stock inventory management
Close sales to customers' satisfaction
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