Job Description

Position: Retail Supervisor

Key Responsibilities

Supervise and coordinate daily retail store operations to ensure smooth and efficient workflow Lead, coach, and motivate retail staff to achieve sales targets and service standards Monitor staff attendance, performance, and discipline, including duty roster planning Ensure excellent customer service and handle customer complaints professionally Support sales activities, promotions, and visual merchandising execution Monitor inventory levels, stock replenishment, and stock accuracy Ensure compliance with company policies, SOPs, and retail procedures Prepare daily, weekly, and monthly sales and operational reports Coordinate with management on manpower planning and store performance improvement Ensure store cleanliness, safety, and proper product display at all times

Requirements

Minimum SPM or equivalent qualification At least 2-3 years of experience in retail, preferably in a supervisory role Strong leadership, communication, and people management skills Sales-driven with good customer service mindset Able to work on shifts, weekends, and public holidays

Preferred Skills (Added Advantage)

Experience in retail chains, shopping malls, or specialty stores Knowledge of POS systems and basic inventory management Ability to train and develop junior staff
Job Types: Full-time, Permanent

Pay: RM24,000.00 - RM48,000.00 per year

Benefits:

Health insurance Opportunities for promotion Professional development
Application Question(s):

Do you have experience using a POS system? Are you able to work on weekends and public holidays?
Work Location: In person