Job Description

Job Scopes: Sales and Customer Service:

• Ensure excellent customer service and assist customers with their inquiries and product selection.
• Meet sales targets and KPIs set by the management.
• Handle customer complaints or concerns in a professional and efficient manner.

Inventory Management:

• Monitor and manage the store\'s inventory of sport shoes, ensuring that stock levels are maintained.
• Conduct regular stock checks and coordinate with the purchasing department to replenish inventory as needed.
• Implement inventory control measures to reduce losses due to theft or damage.

Visual Merchandising:

• Maintain a visually appealing store layout and display of products to attract customers.
• Arrange and update product displays regularly to showcase new arrivals and promotions.
• Ensure that all products are correctly priced and labeled.

Staff Management:

• Supervise and provide guidance to sales associates and other store staff.
• Schedule shifts, assign tasks, and monitor employee performance.
• Train new staff members on product knowledge and customer service standards.

Financial Management:

• Monitor and manage the store\'s financial performance, including tracking sales, expenses, and profits.
• Implement cost control measures to optimize the store\'s financial health.

Marketing and Promotion:

• Coordinate with the marketing department to execute in-store promotions and marketing campaigns.
• Participate in local events and initiatives to promote the store and its products.

Compliance and Security:

• Ensure compliance with all retail regulations and store policies.
• Implement security measures to protect the store\'s assets and prevent theft.

Reporting:

• Generate and submit regular reports on sales, inventory, and store performance to higher management.
• Report staff disciplinary or misconduct issues to HR, handle & resolve according to SOP.

Product Knowledge:

• Stay updated on the latest sport shoe trends, brands, and technologies to provide informed product recommendations to customers.

Job Requirements:

• Minimum 1 year of experience in Retails/Sales
• Mandarin speaker preferred/Chinese applicants.
• Male and Female can apply.
• Willing to learn.

Job Type: Full-time Salary: RM2,500.00 - RM3,000.00 per month Benefits:

• Opportunities for promotion
• Professional development

Schedule:

• Rotational shift

Supplemental pay types:

• Commission pay
• Overtime pay

Ability to commute/relocate:

• Kuching: Reliably commute or planning to relocate before starting work (Required)

Education:

• Diploma/Advanced Diploma (Preferred)

Experience:

• Retail: 1 year (Required)

Language:

• Mandarin (Required)
• Bahasa (Preferred)