Retails Manager

Kuching, Malaysia

Job Description


Job Scopes: Sales and Customer Service:

  • Ensure excellent customer service and assist customers with their inquiries and product selection.
  • Meet sales targets and KPIs set by the management.
  • Handle customer complaints or concerns in a professional and efficient manner.
Inventory Management:
  • Monitor and manage the store\'s inventory of sport shoes, ensuring that stock levels are maintained.
  • Conduct regular stock checks and coordinate with the purchasing department to replenish inventory as needed.
  • Implement inventory control measures to reduce losses due to theft or damage.
Visual Merchandising:
  • Maintain a visually appealing store layout and display of products to attract customers.
  • Arrange and update product displays regularly to showcase new arrivals and promotions.
  • Ensure that all products are correctly priced and labeled.
Staff Management:
  • Supervise and provide guidance to sales associates and other store staff.
  • Schedule shifts, assign tasks, and monitor employee performance.
  • Train new staff members on product knowledge and customer service standards.
Financial Management:
  • Monitor and manage the store\'s financial performance, including tracking sales, expenses, and profits.
  • Implement cost control measures to optimize the store\'s financial health.
Marketing and Promotion:
  • Coordinate with the marketing department to execute in-store promotions and marketing campaigns.
  • Participate in local events and initiatives to promote the store and its products.
Compliance and Security:
  • Ensure compliance with all retail regulations and store policies.
  • Implement security measures to protect the store\'s assets and prevent theft.
Reporting:
  • Routine report & update on job related issue for immediate attention.
  • Generate and submit regular reports on sales, inventory, and store performance to higher management.
  • Report staff disciplinary or misconduct issues to HR, handle & resolve according to SOP.
Product Knowledge:
  • Stay updated on the latest sport shoe trends, brands, and technologies to provide informed product recommendations to customers.
Job Requirements:
  • Minimum 1 year of experience in Retails/Sales
  • Mandarin speaker preferred/Chinese applicants.
  • Male and Female can apply.
  • Willing to learn.
Job Type: Full-time Salary: RM2,500.00 - RM3,000.00 per month Benefits:
  • Opportunities for promotion
  • Professional development
Schedule:
  • Rotational shift
Supplemental pay types:
  • Commission pay
  • Overtime pay
Ability to commute/relocate:
  • Kuching: Reliably commute or planning to relocate before starting work (Required)
Education:
  • Diploma/Advanced Diploma (Preferred)
Experience:
  • Retail: 1 year (Required)
Language:
  • Mandarin (Required)
  • Bahasa (Preferred)

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Job Detail

  • Job Id
    JD990562
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Kuching, Malaysia
  • Education
    Not mentioned