Job Description

Position:

Rider Program Manager (Motorcycle Food Delivery Riders)

Location:

Remote (Malaysia preferred; supporting Singapore operations)

Business Unit:

Rider Program, Singapore

Job Type:

Full-time

About ADA Group

ADA Group (https://ada.asia) is a dynamic and fast-growing group with business interests across Southeast Asia, spanning AI, financing, mobility, dive resorts, and more. Committed to continuous growth and innovation, we focus on scalability and adaptability in all our business ventures.

One of our fastest-growing units, specializes in motorcycle rentals, sales, and food delivery rider support. Our mission is to provide reliable, tech-enabled rental services while building one of the best after-sales support teams in the market.

About the Role

We are hiring a

Rider Program Manager

to own the

end-to-end rider program

, covering acquisition, onboarding, coaching, and ongoing performance management.

This is a

high-responsibility, KPI-owned role

for experienced operators who can run rider programs independently, move fast, and make hard decisions without hand-holding or constant supervision.

Key Responsibilities

Rider Acquisition & Onboarding:

Manage rider intake end-to-end: hiring, interviews, document verification, onboarding coordination, and ensuring riders go live quickly and correctly.

Onboarding Speed & Process Discipline:

Drive fast onboarding from approval to live status, identify bottlenecks, and continuously improve processes to reduce onboarding cycle time.

Rider Coaching & Enablement:

Set clear expectations for new riders, coach riders in their early stages, and provide guidance to improve consistency, responsiveness, and discipline.

Ongoing Performance Management:

Monitor rider activity weekly, identify inactive or underperforming riders early, and take corrective action through coaching, warnings, pauses, or exits when required.

Active Rider Management:

Maintain a healthy, productive rider base by reactivating capable riders and decisively exiting riders who consistently fail to meet standards.

Revenue & Program Outcomes:

Improve rider productivity and utilisation, contributing to stable and growing weekly rider program revenue.

Reporting & Escalation:

Maintain accurate rider trackers in Google Sheets/CRM, submit weekly KPI summaries, and escalate material operational, financial, and compliance risks.

Requirements

3-5 years proven experience

in rider programs, fleet operations, or gig-economy operations (delivery riders, drivers, or field teams). Track record managing

rider onboarding, coaching, performance issues, pauses, and exits in a fast-paced operational environment.

Strong understanding of

rider performance management, utilisation tracking, and enforcing activity standards.

Proven ability to

improve onboarding speed and maintain a high percentage of active riders.

Experience working with

revenue-linked operations and accountability for weekly performance outcomes.

Skilled in using

Google Sheets (formulas, filters, basic pivots), WhatsApp-based workflows, and CRM-style trackers.

Comfortable coordinating with internal and external parties to

remove bottlenecks and resolve issues.

Fluent in

English

(spoken & written); Bahasa Melayu and Mandarin are a plus.

Additional Android phone

to login company's whatsapp account,

laptop/desktop with webcam, fast and stable internet

(recommended ?20 Mbps down / 10 Mbps up), headset, and quiet working space suitable for remote operations.

Highly independent and self-driven -- able to own rider program outcomes without constant supervision or training.

Job Type: Full-time

Pay: RM3,000.00 - RM7,500.00 per month

Work Location: Remote