Job Description

Requirements:

• Able to speak in English and Bahasa Malaysia (Proficiency in Mandarin is a plus point!)
• Possess at least an SPM or Diploma in Hospitality / Tourism / Hotel Management or equivalent.
• Friendly with a cheeky personality, possess good interpersonal and communication skills.
• Able to work at Mont Kiara, KLCC, Bukit Jalil area.
• Strong discipline, commitment, and self-initiative.
• Pleasant & cheerful personality.
• Outspoken person & Sales Oriented.
• Able to work in shifts: 2 shifts, total 8 hours + 1 hour break
• Possess own transportation

Scopes:

• To promote the sale of services and products available from Urban Retreat PA.
• To reply to messages in all social media platforms and WhatsApp inquiries.
• Interacting with customers, providing information in answer to inquiries about products, and services.
• To ensure customer satisfaction level is maintained high when they visit the PA
• Taking service inquiry calls from customers or clients and dispatching the suitable customer service associate to address questions.
• Handling and resolving customer complaints, or special orders via mail or phone.
• Investigating and correcting errors, following company and customer records.
• To ensure personal and team sales targets are achieved.
• To champion and deliver the Urban Retreat Spa brand standard at all times.
• Reporting & completing task given by your direct supervisor.
• To perform as and when necessary, task given by management level.

Experience Required: Min 1 Year/s

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