Rm 3800 To Rm 4000] Mandarin And English Speaking Customer Service Advisor (pj)
Petaling Jaya, Selangor, Malaysia
Job Description
MohonKelayakan
- Minimum SPM level or above
- Fresh graduates / entry level applicants are encouraged to apply
- At least 6 months working experience in customer service
- Proficiency in Mandarin and English (verbal, read, typing)
- Willing to commit on 4.5 days work per week or 5 days work per week (Fixed Sunday offday)
- Willing to work at 7:30am - 6pm rotational shift from Monday - Friday (9 hours work included 1 hour break per day)
- Willing to work at 9am - 1pm (half day work) on Saturday (if any)
- Able to work in office, Petaling Jaya (fully on-site)
- Preferable to start working on 18 September 2024
- Handling daily inbound calls, email, chat to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company\'s services
- Maintain deep understand of standard operating procedures (SOP) to ensure highest and most accurate form of support
- Handling multiple chat with multiple issue at the same time
- Provide efficient service to troubleshoot technical problems
- Provide primary technical advice to customers with practical information and tools
- Work in a team to achieve the required KPI elements SLA
- 12 days of Annual Leave and 14 days of Medical Leave
- 1-2-months training provided (Paid salary)
- Comfortable work environment
- Facilities: Pantry, Rest & Relax Zone
- FREE Scheduled shutter van provided (Office - LRT - Office)
- Office location nearby the LRT station (7 mins walking distance)
Maukerja
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Job Detail
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Job IdJD1062402
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:3800 - 4000 per month
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Employment StatusPermanent
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Job LocationPetaling Jaya, Selangor, Malaysia
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EducationNot mentioned