Basic Rm 3000] Mandarin And English Speaking Customer Service Advisor (pj)

Petaling Jaya, Selangor, Malaysia

Job Description


MohonKelayakan

  • Minimum SPM level or above
  • Fresh graduates / entry level applicants are encouraged to apply
  • Proficiency in Mandarin and English (verbal, read, typing)
  • Willing to commit on 4.5 days work per week or 5 days work per week (Fixed Sunday offday)
  • Willing to work at 7:30am - 6pm rotational shift from Monday - Friday (9 hours work included 1 hour break per day)
  • Willing to work at 9am - 1pm (half day work) on Saturday (if any)
  • Able to work in office, Petaling Jaya (fully on-site)
  • Preferable to start working on 18 September 2024
Tanggungjawab
  • Handling daily inbound calls, email, chat to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company\'s services
  • Maintain deep understand of standard operating procedures (SOP) to ensure highest and most accurate form of support
  • Handling multiple chat with multiple issue at the same time
  • Provide efficient service to troubleshoot technical problems
  • Provide primary technical advice to customers with practical information and tools
  • Work in a team to achieve the required KPI elements SLA
ManfaatRM 3,000 Basic + Up to RM 200 KPI * EPF and SOCSO
  • 12 days of Annual Leave and 14 days of Medical Leave
  • 1-2-months training provided (Paid salary)
  • Comfortable work environment
  • Facilities: Pantry, Rest & Relax Zone
  • FREE Scheduled shutter van provided (Office - LRT - Office)
  • Office location nearby the LRT station (7 mins walking distance)
KemahiranFluent in Mandarin Fluent in English Customer ServiceImportant InformationNever provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report This Job ad.

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Job Detail

  • Job Id
    JD1062755
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    3000 per month
  • Employment Status
    Permanent
  • Job Location
    Petaling Jaya, Selangor, Malaysia
  • Education
    Not mentioned