Rm 6000 Mandarin Speaking Team Leader Bpo Call Center @ Subang Jaya

Subang Jaya, Selangor, Malaysia

Job Description


Mohon

Kelayakan

  • High proficiency in Mandarin & English (Both written + Spoken)
  • Candidate possess with at least 1-2 years of team leader experience in call center
  • Able to start work immediately or within short notice period. (Open for buyout option)
  • Experienced in handling aviation/travel related platform would be an added advantage!
  • Preferred experience in handling 10 pax of agents
  • Good problem solving skills in handling complaints effectively.
  • Familiar with Salesforce Chat / RM system Other relevant tools.
  • Good listening & coaching skills
  • Approachable personality with people handling skills and good with people management.
  • Analytical and able to look through and generate reports thoroughly.
Tanggungjawab
  • Train newcomers with the latest input in the Call Center and coach and develop the team of call center agents.
  • Understand all organization\'s products, services, procedures and guidelines and communicate same to all team members.
  • Conduct regular review of all call center agents performance and organize training sessions for under performers
  • Facilitate and organize training session for all agents and participate in recruitment of new call center agents
  • Responsible for smooth daily operations and ensure the team members meet its daily operational SLA and internal practice standards, improving customer retention and increasing the business\' revenue
  • Schedule and organize shift patterns for other team members to ensure that customers are never left unattended to.
  • Analyse, prepare statistics, and submit regular reports to management on issues pertaining to chats/emails/calls as well as seek new ideas and strategies to improve performance at the center
  • Responsible for the quality of the interaction with the customer and ensure team members are equipped with knowledge and skills.
  • Responsible for the quality of the solution provided to customers.
  • Monitor chats/emails/calls to ensure that due procedures and quality standards are strictly adhered to.
Manfaat
  • Basic Salary: Up to RM 6,000 (subject to experience and interview performance) + EPF + SOCSO
  • Variable Allowance (to be confirmed)
  • Working Location: Subang Jaya (Reachable by Subang Jaya LRT)
  • MNC Working Environment.
  • Paid Training Provided
  • Dental Claim
  • Annual Leave, Medical Leave, Parental Leave, Marriage Leave & Etc.
Working Hours: Monday to Friday, 9am - 6pm

Manfaat tambahan
  • Annual Leave
  • Medical and Hospitalisation Leave
  • EPF / SOCSO / PCB
Soal Jawab Jawatan

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Job Detail

  • Job Id
    JD903248
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    6000 per month
  • Employment Status
    Permanent
  • Job Location
    Subang Jaya, Selangor, Malaysia
  • Education
    Not mentioned