Job Description

• Candidate must possess at least a SPM / Diploma or relevant certificate in any field.
• Fluent in Mandarin and English (Both Spoken & Written)
• Minimum of 3 years\' experience in HR field (call center industry is advantageous)
• Possess knowledge about Msia HR law in order to update the SOP
• Computer literate with positive working attitude and ability to work in a fast-paced and dynamic environment
• Independent, proactive and self-driven
• Have no issue to start work immediately or within short notice period.

Responsibilities

• To assist in leading the Human Resource department with maximum of 3 in the team.
• To monitor and maintain employee personal data, attendance and leave records.
• To issue employment letters i.e. offer letter, confirmation, termination, increment, transfer letter and other letters.
• To advertise and interview new candidates, if required.
• To conduct new employee orientation with HR briefing to foster positive attitude and educate the SOP toward organizational objective.
• To ensure a conducive environment in the office and call floor.
• To ensure all correspondence from applicants via email or social media platforms are replied to within three (3) working days.
• Conduct employee orientation and facilitate new joiners and regularly update the database of each employee.
• Conduct exit interviews for employees who have resigned.
• To keep a record of insurance for employees and get IT renewed on time.
• To manage the staff attrition and increase employee retention.
• To deal with grievances and implement disciplinary procedures for employees.
• To review and amend employee handbook and other standard operating procedures from time to time.
• To undertake additional responsibilities or perform ad-hoc tasks as and when required by Assistant HR Manager

Benefits

• Basic Salary: RM4,000 - RM6,000 (subject to experience and last withdrawn salary)
• Variable Allowances: Parking allowance, Phone allowance, Attendance Allowance
• Performance Bonus
• EPF, Socso
• Annual leave, Medical leave
• Medical Card

Work Location: Petaling Jaya (reachable by Taman Jaya and Asia Jaya with only 8 minutes walking distance)

Working Hours: Monday to Friday, 9:30am - 6:30pm; Alternate Saturday, 10am - 2pm (only if there are pending or urgent tasks to be completed)

Reporting to: Assistant HR Manager

COMPANY OVERVIEW:

• Our client is an award-winning business process outsourcing company, specialized in contact center service where they deliver excellent quality customer experience to their customers.
• The services they provide including customer support, telemarketing, lead generation and customer survey across the key industries such as, Information Technology, Beauty, Media, Telecommunication, Shipping and Financial Services.
• The company provides IT outsourcing services to clients by fulfilling their IT requirements and managing the IT infrastructure for clients.
• The company is headquartered in Petaling Jaya, with another presence near KLCC, Kuala Lumpur.

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