Rm2400++ Retention Officer (call Center) Bukit Jalil
Bukit Jalil, Kuala Lumpur, Malaysia
Job Description
-Entry level
-No experience needed
-Online interview
-Immediate Entry
Job Scope
- Assist with Inbound call inquiries from customers with requests on subscription termination.
- Possess the ability to establish an effective mutual conversation with customers to identify the root cause and provide solutions pertaining to the impacted issue which had resulted in termination requests.
- Possess the ability to go the extra mile by negotiating with customers based on the gating options available to retain customers to remain subscribed to Astro.
- Possess the ability to handle customers with empathy and able to tolerate objections.
- Must possess a high level of emotional quality and patience characteristic to avoid any argument to arise during a conversation with an adamant customer.
- A target-oriented person who is able to handle performance expectations set by the company and achieve the target assigned.
- Possess good time management skills in terms of attendance, punctuality, short break, and meal break timing adherence.
- Able to handle the additional task assigned by Team Manager whenever require without impacting daily productivity
- 5 days weekly with allocated shift timings (9 am to 6 pm). (Including Public Holidays and weekends)
- Free shuttle bus from train station
- Flexible day off
- Office Hour
- Comission
- Leave entitlement
- Fully Paid Training
Contact Details:
aisyah_musa@persolkelly.com
Profession:
Sales and Marketing
Contact Centre/ Customer Service
Company:
RHQM
Date Posted:
18/07/2023 12:34:00 PM
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Job Detail
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Job IdJD965799
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:2400 per month
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Employment StatusPermanent
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Job LocationBukit Jalil, Kuala Lumpur, Malaysia
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EducationNot mentioned