Job Description

RM4500 Mandarin Speaking Customer Care Support at LRT Subang Jaya (Travel Project)

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Full Time

Petaling Jaya, Selangor

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Posted an hour ago \xe2\x80\xa2 Closing 13 Mar 2023

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Requirements

What you\'ll Need to Succeed:

• We are looking for individuals that have an excellent command of spoken and written English, Mandarin, + Cantonese.
• Personality traits - Good attitude, enthusiastic, detail-oriented, responsible, trustworthy, ethical and goal focused.
• Customer service skills - Attentiveness, empathy, patience and consistency, persuasion, immaculate telephone manners and communication skills.
• Analytical thinking and high problem-solving skills.
• Stress tolerance and able to work under pressured environment.
• Willing to work in shift rotations (am/pm/midnight shift) to ensure we have 24/7 service levels.
• Able to work on public holidays and weekends.
• Required to have own transportation arrangement because we are in 24 hours operations.
• Able to join on March 2023.

• Deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone, email, and live chat).
• Professionally handle high volume of inquiries from clients and customers.
• You will be accountable for meeting individual (KPIs) and team goals.
• Understand and deliver business strategies and improve customer services through the execution of self-service.
• Continuously identify work process improvements.
• Communicate to Team Leaders and (or) Manager.
• Perform office-based administrative duties whenever required.
• Must demonstrate high degree of integrity and confidentiality
• Maintain confidentiality of customer information at all times.
• Take ownership of issues and concerns of customers, including operational issues, pricing / invoice queries etc.

• Up to RM 4000 Basic + Up to RM 500 KPI Allowance + RM 20 Transportation allowance for midnight shift
• 18 days of annual leave
• 14 days of sick leave
• 60 days of hospitalization leave
• 3 days of marriage leave
• 98 days of maternity leave
• 7 days of paternity leave
• 3 days of compassionate leave
• Able to carry forward 2 days of annual leave to the following year
• Working Location: Subang/Shah Alam (Reachable by LRT Subang Jaya)

• 5 Working Days

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