Job Description

Requirements:

• Good proficiency in Simplified Mandarin & English (Read, speak, type).
• Minimum with a Diploma certificate.
• 1 year of customer service experience in a BPO / call centre is compulsory.
• Basic knowledge of cryptocurrency.
• Must be able to work 24-hour rotational shifts (9 hours with an hour break per day, 5 working days per week).
• Able to start working in January or February 2024.
• Able to work in Kuala Lumpur (Reachable by MRT TRX).

Benefits

• Salary package: RM3,800 - RM5,000 Basic (Subject to Interview and Work Exp) + Shift Allowance + Up to RM500 Meal Allowance + Up to RM500 KPI allowance + Transportation Allowance (9pm-6am)
• EPF + SOCSO + Performance Bonus
• Young and Energetic Working Environment
• Full on-the-job training is provided.
• 16 days of Annual Leave + 14 days of Medical Leave
• Employee Insurance Coverage

Scopes:

• Attending to all inquiries and issues from global customers on multiple channels, including email, chat, voice, and social media.
• Liaising with both internal and external stakeholders, e.g. product managers and the marketing team, to handle complaints and feedback related to websites, products, platforms, services, etc.
• Maintaining a working knowledge of company products to effectively communicate with customers.
• Creating and maintaining strong relationships with company partners and external stakeholders.
• Escalate any queries or unresolved issues to Level 2/Supervisors and as advised by the operations management, which cannot be completed within the agreed procedures.

Experience Required: Min 0 Year/s

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