Rm5,000 Basic++ Mandarin Speaker Senior Customer Executive At Pj (3 April 23 Intake)

Petaling Jaya, Selangor, Malaysia

Job Description


RM5,000 Basic++ Mandarin Speaker Senior Customer Executive at PJ (3 April 23 Intake!)

RM4,000 - RM5,500 Per Month

Full Time

Petaling Jaya, Selangor

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Posted 14 days ago \xe2\x80\xa2 Closing 9 May 2023

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Requirements

  • Proficient in English & Mandarin (Spoken & Written)
  • Possess a minimum of SPM qualification or above
  • Candidate must possess a minimum of 1 year inbound call customer service/call-center/BPO or any relevant experience.
  • Experience working in the finance & banking industry is an added advantage.
  • Must be able to work 24-hour rotational shift (9 hours per day, 5 days per week)
  • Able to start work immediately (Intake date: 3rd April 2023)
Responsibilities
  • Resolving customer queries through inbound & outbound calls, and emails.
  • Following up with customers to ensure their issues are resolved
  • Professional customer service skills with a solutions mindset including the ability to deliver an exemplary customer experience
  • Constantly work towards improving customer experience
  • Handle customers and vendors\' requests, as well as external communication with them
  • Perform cross-sell on additional bank products and services
  • To capture client feedback for future improvement.
  • Processing payment and client information in a manner that is precise and safeguards the customer\'s personal and payment information
  • Pro-active support to customers to prevent damage to brand loyalty
  • Works with other team members in identifying better ways in providing better customer support
Benefits
  • Salary package: Up to Basic RM 5,000 + RM300 Language Allowance + KPI & Midnight Shift Allowance (Average overall salary RM 4,000 - RM 5,500/month)
  • Buyout is available
  • EPF, SOCSO, EIS
  • Annual Leave, Medical Leave
  • Working Location: Kelana Jaya (Reachable by Glenmarie LRT)
  • MNC Working Environment.
  • Better Career Advancement
Additional Benefits
  • Annual Leave
  • EPF / SOCSO / PCB
  • Training Provided
  • Performance Bonus
  • 5 Working Days

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Job Detail

  • Job Id
    JD941717
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Petaling Jaya, Selangor, Malaysia
  • Education
    Not mentioned