Job Description

Mohon

Kelayakan

• Minimum 6 years experience in the industry and at least 3 years experience as the Clubhouse/ fitness centre operation manager.
• Basic to intermediate skills of Microsoft Words, Excel and Powerpoints.
• Reporting skill.
• Analytical skills to forecast and identify trends and challenges.
• Leadership and communication skills.
• Budget-management skills and proficiency.
• Professional judgment and discretion that comes from years of experience.
• Team player

Tanggungjawab

Member Services:

• Maintains high visibility, regularly communicating and interfacing with members both in person and through structured written communications.
• Responsible for providing genuine hospitality to all members and guests, that compliments the service-centric culture of the Club.
• Sincere and significant engagement of members, guests, and staff, while regularly soliciting feedback regarding programming and amenities; observing, assessing and evaluating all areas of responsibility; and working closely with the Head of Division/ Director to implement appropriate improvements to enhance member satisfaction and participation in programming.

Administration:

• Serves as the administrative and communication liaison between Club constituencies (members, staff, guests) and departments.
• Communicates and partners with Club management and key stakeholders across all departments/ divisions to ensure seamless integration of programming and activities.

Personnel Management:

• Develops work schedules for departmental management, based on the operation needs and programming requirements of the Club.
• Direct responsibility for clubhouse department operation (Sales, Front Desk, Recreation, Facilities).
• Collaborates with departmental management to develop and assess staffing needs for all areas of responsibility.
• Responsible for the hiring, discipline, coaching, counseling, termination, and documentation of all departmental support staff

Financial Management :

• Joint responsibility with Accountant/ Director/ Head of Division to prepare, manage and control the annual operating and capital budgets for the Clubhouse operations.
• Monitors all budgets; with implementation of fiscal controls and corrective action taken as needed to assure positive outcomes.

Manfaat

• Bonus

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