Job Description

As a Safety & Security Officer at Sofitel Kuala Lumpur Damansara, you will safeguard guests, employees, hotel assets and property. Your role is to maintain a safe environment, prevent risks, respond to emergencies, enforce hotel & legal safety & security policies, and ensure compliance with Malaysian occupational safety & health requirements.

Key Responsibilities

Patrol & Monitoring

Conduct regular patrols (interior & exterior): guest floors, back-of-house, public areas, car parks, service entrances. Monitor CCTV, access control, alarms and ensure all systems operational.

Access Control & Visitor Management

Manage entry/exit points; verify identification of employees, contractors, visitors. Control guest traffic, vehicle entries, deliveries, ensuring secure protocols are followed.

Emergency Response & Incident Management

Respond to alarms (fire, intrusion etc.), medical emergencies, accidents or other security incidents. Assist with or lead evacuation procedures; liaise with Fire & Rescue Department or other relevant authorities. Investigate incidents, record observations, prepare reports.

Fire, Health & Safety Compliance

Ensure fire safety equipment (extinguishers, hoses, alarms) are maintained, tested, and accessible. Perform risk assessments, hazard identification, preventive safety inspections. Support Occupational Safety & Health (OSH) initiatives, and ensure adherence to DOSH (Department of Occupational Safety & Health) regulations.

Training & Awareness

Participate in / conduct safety drills, emergency response training (including guest safety, heartist safety). Provide safety briefings, monitor vendor/contractor safety compliance when on site.

Guest & Employee Relations / Customer Service

Maintain a courteous, professional, calm demeanour in dealing with guests, employees, contractors. Assist guests in safety-related requests or emergencies.

Reporting & Record Keeping

Keep logs of patrols, incidents, maintenance issues, safety observations. Submit incident reports with recommendations. Follow up on corrective actions.

Policy Enforcement

Enforce hotel safety/security policies (including those of Sofitel / Accor), local laws, and regulatory requirements. Ensure compliance with sustainability, safety and health protocols (e.g. PPE, hygiene, risk assessments).
Requirements / Qualifications

Minimum educational requirement: SPM (Malaysia) or equivalent. Additional certifications in Security, Occupational Safety & Health (OSH), First Aid, Fire Fighting, etc. are strong pluses. Prior experience: ideally 1-3 years in hotel security / safety role, preferably luxury/hospitality sector. Knowledge of Malaysian laws/regulations on fire safety, OSH, local permit or licensing requirements. Physical fitness and ability to work shifts (including nights, weekends, public holidays). Strong observation skills, integrity, reliability, ability to act decisively under pressure. Good communication skills (English is essential; Bahasa Malaysia helpful, other languages an advantage). Ability to use security tech systems (CCTV, alarms, access control), basic computer skills for reports.
Job Type: Full-time

Work Location: In person