Job Description

Salary up to Rm11,000 Mandarin Speaking Customer Service Senior Manager @ KLFollowMYR9,000 - MYR11,000 Per MonthKL City,Fast ResponseBe an early applicant!Posted 20 hours ago \xe2\x80\xa2 Closing 10 Oct 2024Be an early applicant!SaveApplyRequirements

• Candidate with minimum diploma educational background.
• Proficient in Mandarin and English is required for this role.
• More than 5 years of experience in managing customer service teams. Experience in managing multinational teams is preferred.
• Relevant experience and ability in data analysis, proficient in using software such as Office and XMind.
• Strong logical thinking and problem analysis skills, with a thorough understanding of the business field and the ability to identify the roof cause of problems.
• Ability to independently complete SOP formulation and process design, ensuring feasibility and executability of the designed processes

Responsibilities

• Responsible for receiving, following up, and resolving complex issues related to Web3, ensuring no issues are overlooked and all are resolved in a closed-loop manner.
• Proactively identify problems and promote solution through product and proceed optimization to enhance user experience.
• Provide accurate advice when collaborating with the product team and accurately evaluate the optimization decisions proposed by the development team.
• Strong ability to promote problem-solving and develop comprehensive related processes to drive team development.
• Communicate across departments, coordinate with others, and lead the team to achieve goals.

Benefits

• Salary range: Base salary RM9,000 - RM11,000 (Negotiable)
• Working hours: 9am to 6pm (Mon to Fri)
• 4 days RTO & 1-day WFH
• Yearly bonus: 0/2/4/8 months (payout in April)
• Grab meal allowance: RM25/day (subject to previous month attendance) payable in Grab business account
• OT Transportation Grab Car Allowances: 9pm to 6am (next day) during working days
• Team building pay & claims up to RM200 / month
• Medical coverage in/outpatient under AmMetLife
• Training fund @ RM1500 / year (Upon confirmation, after 3 months)
• Gym Subsidy @ RM1000 / year (Upon confirmation, after 3 months)

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