Job Description

JOB SUMMARY

The Account Manager's role is to oversee a portfolio of assigned customers, develop new business from new and existing clients and actively seek new sales opportunities. Account Manager responsibilities include developing strong relationships with customers, connecting with key business executives and stakeholders to achieve personal sales target and company objectives. To liaise with cross-functional internal teams (including Customer Service and Product Development departments) to improve the entire customer experience.

WHAT ARE YOUR RESPONSIBILITIES

Serve as the lead point of contact for all customer account management matters. Build and maintain strong, long-lasting client relationships. Negotiate contracts and close agreements to maximize profits. Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors. Ensure the timely and successful delivery of our solutions according to customer needs and objectives. Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders. Develop new business with new/existing clients and/or identify areas of improvement to meet sales target. Forecast and track key account metrics (e.g. monthly sales results and annual forecasts). Prepare reports on account status. Collaborate with sales team to identify and grow opportunities within territory. Assist with challenging client requests or issue escalations as needed.

EDUCATION

Diploma or Degree

in Business Administration, Computer Science, Information Technology, Engineering, or a related field.

REQUIREMENT

Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager, Inside Sales or relevant role in System Integration background. Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level. Experience delivering client-focused solutions to customer needs. Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail. Excellent listening, negotiation and presentation abilities. Strong verbal and written communication skills. BA/BS degree in Business Administration, IT, Sales or relevant field. A Mandarin speaker is preferred for handling customers from China and Hong Kong.
Job Type: Full-time

Pay: RM5,000.00 - RM7,500.00 per month

Benefits:

Dental insurance Health insurance Maternity leave Opportunities for promotion Professional development Vision insurance
Work Location: In person