Job Description

- Handle incoming calls or chats, ensuring a consistently high level of customer experience throughout each interaction.
- Advise customers on new products and services to support the growth of their businesses.
- Resolve issues within our support scope, and when necessary, guide customers toward third-party solutions or paid services.
- Troubleshoot GoDaddy products to provide effective solutions and support.
- Take full responsibility for resolving customer concerns and ensuring satisfaction
- Achieve individual performance targets, which may include metrics such as Customer Availability, Net Promoter Score, and daily sales.
- Exhibit strong communication skills and excel at multitasking and prioritizing in a high-volume environment.

Job Requirements:

1) Min SPM

2) Fluent in Cantonese, Mandarin & Engish (B1)

3) Typing speed: 45 WPM with 90% accuracy

4) Basic knowledge of CMS (WordPress/Joomla), PHP, MySQL

5) Familiarity with DNS, TCP/IP, FTP, SSH, CRM tools and accurate data entry

6) Sales experience required

Job Type: Full-time

Pay: RM3,800.00 - RM4,575.00 per month

Work Location: In person