Understand company product well and answer customer queries
Identify opportunities to upsell or cross-sell products and services to customers
Collaborate with other team members and departments to ensure customer satisfaction
Keep accurate records of customer interactions and transactions in the RM system
Follow company policies and procedures when handling customer requests and issues
Continuously strive to improve customer service skills and knowledge through training programs
Handling customer inquiries
Handling incoming telephone calls
Serving walk-in customers
Registration of Customer Data
Key-in of Customer Data, Insurance top up
Serving Existing Customers to the Safe Deposit Box
Cleaning after your own workplace
Any other duties that assigned by immediate superior / assistant from time to time.
Benefits
EPF , Socso
MC leave
Annual Leave
Yearly Bonus
Over Time payment
Additional Benefits
Training Provided
Performance Bonus
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Ricebowl
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