Job Description

MVC Resources

Location:

(50250) , ,

Salary:

Competitive

Type:

Permanent

Main Industry:

Job ID:

127835733

Company:

MVC Resources

Posted On:

20 June 2023

We have been at the forefront of contemporary Haute Horlogerie since 1995.

Our audacious creations, firmly anchored in the 21st century, embody substantial expertise expressed through the finest watchmaking mechanisms combined with powerful and daring designs. Boldness and extravagance are the brand\xe2\x80\x99s signatures, and determination its driving force.

Our collections are distributed worldwide through an exclusive sales network and boutiques. The quest for excellence, the long search for the right gesture, as well as the development of unique skills are all defining characteristics of the Geneva-based Swiss Maison.

We embody a culture of hyper horology and serial innovation. We stand for voracious hedonism and strongly believe in Living Larger than Life. We are an exclusive tribe of non-conformists powered by unleashed creativity. We are ordinarily extravagant but excessively Swiss. No rules, Our game!

MISSION

The Senior Sales Associate is responsible to work together with the boutique team to enhance the customer experience, create sales opportunities and deliver extraordinary service that surpasses client expectations.

KEY RESPONSIBILITIES

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-Achieve business targets, KPI\xe2\x80\x99s and sales in accordance with the brand retail strategy

-Maintain uncompromising standards of boutique presentation and ensure merchandise is properly maintained and secured at all times

-Ensure exceptional levels of customer service and after-sales experience

-Build long-term sustainable relationships with new and existing clientele to maximize sales opportunities and promote brand loyalty

SALES

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-Achieve boutique sales targets and KPI\xe2\x80\x99s defined by the Boutique Manager

-Leverage regular in-store and local events as per the retail activation calendar to drive sales for existing clients, generate new business and grow customer base

-Assist fellow Boutique Ambassadors in every aspect of the sales process

CLIENTELING

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-Promote a culture of service excellency within the boutique

-Create unique, memorable and awe-inspiring experiences for customers to keep them engaged with the brand

-Deliver meaningful, one-to-one personalized service by anticipating clients\xe2\x80\x99 needs and preferences

-Identify, recruit and convert new prospects by leveraging digital and physical tools

-Enrich the customer database and enhance the quality of client information

BOUTIQUE OPERATIONS

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-Ensure inventory is properly maintained, secured and accounted for via regular stock- takes and product maintenance

-Maintain uncompromising standards of boutique presentation and ensure visual merchandise is implemented according to brand guidelines

-Assist in organizing and implementing regular, in-store marketing activations
Requirements
EXPERIENCE & BACKGROUND

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-Minimum 2 years\xe2\x80\x99 experience working in a luxury environment.

-Fresh graduates are also welcomed

-Background in sales, Luxury retail, banking, automotive, high-end hospitality or aviation industries(experience within luxury watches and high-end jewellery industries highly desirable)

-Languages: English (Mandarin and Cantonese are highly desirable)

KNOWLEDGE & SKILLS

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-Strong knowledge of the luxury industry and our competitors

-Creative, entrepreneurial mindset with positive outlook

-Exceptional interpersonal, communication and organizational skills

-Experience working with a diverse client base

-Passion for mechanical timepieces

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