Job Description

Sales Associate

• Location: Gurney Plaza, Penang
• Working Shift: 2 days work, 1 day off (10am - 10pm)
• Will have replacement leave if work on Public Holiday.

Responsibilities:

• To work closely with prospects/ clients to determine their needs, offer specialist advice and recommend a suitable time piece to fulfil their needs.
• To drive sales through proactive engagement with prospects/ clients.
• To build long-term trust and relationships with prospects/ clients using technology like CEM.
• To remain knowledgeable and updated on watch information to offer specialty advice and to discuss options with prospects/ clients.
• To suggest creative ways to improve sales performance e.g. planning, events and marketing, merchandising, inventory etc.
• To create an awesome client experience.
• Being able to host virtual consultations for prospects and continue to deliver Company Way professionally using different virtual platforms and equipment.
• Engage customers across multiple channels to provide a seamless omnichannel experience through: (a) Answering of online queries from website or social media channels; (b) Consultative approach and enhanced customer experience for in-store customers, with CRM and ERP accessible at team member\xe2\x80\x99s fingertips
• Analyse data on customers purchasing patterns through mobile app, to provide more targeted marketing for various customer groups: (a) Recommend and upsell products based on customer\xe2\x80\x99s profile; (b) Promote exclusive events based on customer\xe2\x80\x99s past purchases and preferences

Requirements:

• At least 1 year of experience in customer service or client-facing role. However, fresh graduate are welcome.
• Experience on the retail floor in the luxury industry or in client service environment is a strong advantage.
• Self-motivated and able to work in an unsupervised environment.
• Excellent communication skills.
• Team player with strong interpersonal skills.
• Enthusiastic, resilient, adaptable and keen to work in a fast paced team environment.

Reference Number:

564443

Contact Details:

Jamie.Ang@persolkelly.com

Profession:

Sales and Marketing
Sales & Business Development

Company:

PERSOLKELLY Malaysia

Date Posted:

20/08/2023 11:13:00 PM

PersolKelly