Job Description

Role Overview:

Provides administrative and operational support to the sales team, ensuring smooth coordination of bookings, client communications, and promotional activities. Acts as a key liaison between departments to drive revenue and enhance guest satisfaction.

Key Responsibilities:

Assist in managing group bookings, corporate accounts, and event inquiries Prepare quotations, contracts, and sales proposals with accuracy and timeliness Maintain and update client databases, sales reports, and booking calendars Coordinate with F&B, housekeeping, and front office for seamless event execution Respond to client inquiries via phone, email, and walk-ins with professionalism Support marketing campaigns, including collateral preparation and social media scheduling Track sales performance metrics and assist in preparing monthly reports Ensure compliance with resort standards, pricing policies, and promotional guidelines Liaise with finance for invoicing, payment follow-ups, and credit approvals

Skills & Attributes:

Strong organizational and multitasking skills Excellent written and verbal communication Proficiency in Microsoft Office and property management systems (e.g. Opera, IDS) Attention to detail and ability to work under pressure Customer-focused mindset with a proactive attitude Fluency in English and Bahasa Malaysia; Mandarin or other languages a plus

Qualifications:

Diploma or degree in Business, Marketing, or Hospitality Prior experience in sales coordination or administrative support preferred Willingness to work flexible hours, including weekends and public holidays
Job Type: Full-time

Pay: From RM2,000.00 per month

Benefits:

Health insurance Meal provided
Language:

Mandarin (Required) Bahasa (Required)
Work Location: In person