Job Description

Responsible for supporting the sales team by managing order processing, maintaining sales records, coordinating with internal departments, and providing excellent customer service. This role acts as a key liaison between sales, logistics, inventory, and customers, ensuring the smooth flow of information and transactions within the sales cycle.

Customer Service & Communication

Serve as the point of contact for logistics and delivery-related inquiries from both local and overseas customers. Proactively communicate with customers regarding potential delays and offer alternative solutions where needed. Coordinate across departments (Sales, Production, Warehouse, Planning) to relay order and shipment status. Provide timely delivery updates and resolve complaints or issues related to logistics or documentation.

Inventory & Operational Support

Monitor inventory availability to fulfil customer orders. Coordinate closely with the warehouse team to align physical stock with delivery plans. Support data entry, stock status tracking, and coordination with sales and production. Escalate delays or discrepancies in inventory or logistics for immediate resolution.

Logistics & Export Coordination

Plan and manage shipping schedules based on demand, inventory levels, and delivery deadlines. Monitor shipment timelines and track delivery status from planning through execution. Coordinate international and domestic shipments with transporters, warehouses, and freight forwarders. Ensure all shipping documentation complies with customs regulations (e.g. PI, SI, BL, K2, CIPL, COO , FORM E, D , AI ). Prepare and verify accurate export documentation tailored to country-specific requirements. Oversee customs declaration activities and ensure timely clearance of export goods. Liaise with overseas customers and internal teams to confirm order status and delivery updates. Track inbound/outbound shipments, confirm collections/deliveries, and resolve transit issues. Resolves any issues that freight forwarders may have that interrupted shipment to customer. Maintain organized records of shipping documentation, both physical and digital. Drive improvements in shipping procedures and supply chain efficiency.
Job Types: Full-time, Permanent, Fresh graduate

Pay: RM2,000.00 - RM4,000.00 per month

Benefits:

Maternity leave Opportunities for promotion Parental leave Professional development
Work Location: In person