Job Description

Description:

• General secretarial and stenographic work, memos letters, minutes of meetings, faxes and the undertaking of all administrative duties, relevant to the Sales & Marketing Department
• Answer telephone calls and takes messages for the Sales & Marketing Department Team, making sure that all phone calls are attended and answered to when a Sales Colleague is absent from a workstation.
• Ensure action and follow up of all room inquiry, as determined by the sales team.
• Bring up daily traces. Maintain any and all records regarding bookings and make sure Account Management is being adhered to
• Conduct oneself in a professional manner befitting the image and standards of the hotel
• Participate in promotional activities as appropriate and as determined by the Director of Sales & Marketing
• Abide by the hotel code of conduct at all time and ensure confidentiality of all information and rates

• Communicate in a friendly, tactful and professional manner with guest, suppliers as well as colleagues
• Be informed and keep your supervisor informed of all matters that may affect your work, the hotels service or reputation
• Always present a clean and tidy appearance in accordance with the hotels grooming standards
• Be flexible and open to change in your job responsibilities, work area and/or roster to meet business needs
• Be understanding, supportive, encouraging and helpful to guests as well as suppliers and your colleagues
• Care about your work environment and make sure it is tidy and well maintained
• Be reliable and ensure you are at work on time
• Know your role in case of emergency such as bomb threat, flood, fire etc
• Understand the Team Member Handbook and comply with the standards it outlines
• Carry out all professionally reasonable instructions given by your supervisor

Alila Bangsar Kuala Lumpur