Job Description

Job Summary:

The Sales Coordinator supports the sales team in managing customer accounts, processing orders, and coordinating with production, warehouse, and logistics teams to ensure smooth order fulfillment. This role ensures timely communication with customers and helps the company achieve sales targets within the furniture industry.

Key Responsibilities:

Customer Service

1. Process & monitor order processing, returns, and cancellations.

2. Prepare pro-forma invoice, sales orders, invoices, packing lists and delivery orders.

3. Provide updates on order status and expected delivery times.

4. Respond to customer inquiries and resolve order/shipping-related issues.

5. Maintain accurate customer database and prepare periodic sales reports for management review.

6. Coordinate with the marketing team for online campaigns and promotions.

7. Support the sales team in attending exhibitions, trade shows, and client meetings when required.

Shipping & Logistics

1. Liaise with production and warehouse teams to ensure product availability and on-time delivery.

2. Track backorders, and follow up with relevant departments to minimise delays.

3. Address any issues related to delayed or lost shipments.

4. Coordinate with freight forwarders in shipping, handle shipping documents such as Customs Forms, Bill Of Lading, Certificate of Origin, e-Form D & etc.

Inventory & Coordination

1. Maintain accurate inventory records across systems.

2. Support inventory audits and stock checks.

Ad Hoc Tasks

1. Any ad hoc tasks as assigned by superior.

Qualifications & Requirements

1. Diploma/Degree in Business Administration, Marketing, or related field.

2. 1-3 years of experience in sales coordination, preferably in the furniture or manufacturing industry.

3. Knowledge of furniture products, materials, and industry trends will be an advantage.

4. Strong organizational and multitasking skills with attention to detail.

5. Excellent communication and interpersonal skills to liaise with clients, suppliers, and internal teams.

6. Proficiency in Microsoft Office (Word, Excel, PowerPoint) and ERP/CRM systems.

7. Ability to work under pressure and meet deadlines in a fast-paced environment.

Job Types: Full-time, Permanent

Pay: RM3,500.00 - RM4,000.00 per month

Benefits:

Free parking Maternity leave Meal allowance Opportunities for promotion Professional development
Application Question(s):

What is your expected monthly salary? Can you speak English & Mandarin? Where is your recent area of living? What is your current age?
Education:

Bachelor's (Preferred)
Work Location: In person