Job Description

Job Summary:

We are looking for a proactive, customer-focused Sales & Customer Service Executive to manage B2B client relationships, grow sales, and ensure smooth communication between customers and internal teams. You'll handle both pre-sales and post-salesactivities to ensure high client satisfaction and repeat business.

Responsibilities:

-Sales Duties

Identify and approach potential B2B customers (factories, garment manufacturers, distributors).
Follow up on sales leads, samples, and inquiries.
Present company products (especially microfiber fabrics) and promote key advantages.
Negotiate pricing, terms, and delivery timelines.
Achieve monthly and quarterly sales targets.

-Customer Service Duties

Respond to customer queries promptly via WhatsApp, phone, email, or in person.
Coordinate with internal team (production/logistics/admin) to ensure orders are fulfilled smoothly.
Handle complaints, delays, or issues professionally and provide timely solutions.
Track and update clients about order status, documents (invoice, DO), and shipping arrangements.
Build long-term relationships with clients through consistent follow-ups and service.

Requirements:

Proven experience in sales or customer service (B2B industry preferred).
Strong communication skills in English and [any other relevant languages, e.g. Mandarin, Bahasa].
Familiar with WhatsApp business communication, email etiquette, and basic MS Excel/Google Sheets.
Self-driven, responsible, and able to multitask under pressure.
Knowledge or interest in textile/fabric industry is an added advantage.

What We Offer:

Competitive basic salary + attractive sales commission.
On-the-job training on product knowledge and textile handling.
Friendly and growth-oriented team culture.
Opportunity to travel for trade shows or client visits (if applicable).
Job Types: Full-time, Permanent, Fresh graduate

Pay: RM2,000.00 - RM3,500.00 per month

Education:

STM/STPM (Preferred)
Experience:

Administration: 1 year (Preferred)
Language:

Bahasa Melayu , English (Preferred) Bahasa (Preferred)
Work Location: In person