Respond to customer inquiries through email, phone, and chat in a timely
and professional manner
Process customer orders and handle payment transactions
Resolve customer complaints and issues promptly and effectively
Upsell and cross-sell products to customers to increase sales revenue
Maintain accurate and detailed records of customer interactions and
transactions
Collaborate with other departments, including marketing and operations,
to ensure customer satisfaction
Keep up-to-date with product knowledge and industry trends to provide
customers with accurate and relevant information
Meet and exceed sales targets and goals
B) JOB REQUIREMENTS :
High school , diploma or equivalent,
Experience in sales or customer service (
Excellent verbal and written communication skills
Strong interpersonal and problem-solving skills
Ability to multitask and prioritize tasks effectively
Detail-oriented with strong organizational skills
Proficient in Microsoft Office and customer service software
We offer a competitive salary and benefits package and opportunities for growth. If you are passionate about sales and customer service and thrive in a fast-paced environment, we encourage you to apply. We\'d love to hear from you! Please send your resume and cover letter. Working hour: 8.30am to 5.30pm Monday to Friday 8.30am to 12.30pm Saturday Interested please contact us at 017-487 3527 (Shahirah) for an interview arrangement. Please read carefully all job description before contacting us Job Type: Full-time Salary: RM1,600.00 - RM1,800.00 per month Benefits:
Free parking
Maternity leave
Professional development
Schedule:
Day shift
Supplemental pay types:
Overtime pay
Ability to commute/relocate:
Bukit Tengah: Reliably commute or planning to relocate before starting work (Preferred)
Education:
Diploma/Advanced Diploma (Preferred)
Experience:
Customer Care Specialist: 1 year (Preferred)
Language:
Bahasa (Preferred)
English (Preferred)
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