Job Description

Role Responsibilities

Job Summary*

Define key responsibilities to reflect the duties and responsibilities of this role.

• Provide introductory and product training to new joiners in the Affluent Distribution family and coordinate core knowledge, technical training, on-the-job training and refresher courses for relevant topics.
• Support the progression of Affluent Distribution teams including product knowledge and effective cross selling of non-core products such as MGM / Mortgage / Business Banking referrals
• Assist in sales call reviews and coaching of Relationship Managers under performance improvement management.

Responsibilities*

• Key Measurement of the followings: -
• Department and Country Scorecard achievements
• Financial and Non-Financial losses
• All Audits
• FLC & Complaint
• Digital Migration
• Sales error rates, sales call quality score

Business*

• Work closely with Sales Team Managers and Sales Heads to develop and implement sales strategies to achieve committed targets in the relevant SCB\xe2\x80\x99s product through telesales calls and ground appointments.
• To pro-actively manage, train and motivate sales team to achieve their individual sales targets.
• To provide coaching and mentoring to Relationship Managers for their improvement.
• Assist the department to drive and achieve the required sales error rate and sales call quality score per score cards.
• Assist STM/Sales Heads to validate submissions if needed and ensure sales processes are adhered to.

Processes*

• To liaise with Stakeholders for any exceptional, legal, compliance and operational cases to ensure both sales, operational and service activities at branch are managed well
• 100% Operation control under operation risks guidelines and sales compliance.
• Non compliance and control weaknesses inherent in the selected samples are detected and duly reported
• No unsatisfactory compliance reviews and audits on the conduct of CST and record keeping
• Maintaining robust controls and monitoring actions
• No overdue Control Sample Testing (CST).

People & Talent*

• Build core knowledge and skill by attending technical training, on the job training and refresher courses.
• Assist on training development for Affluent Distribution teams e.g. Training and E-learning completion tracking.

Risk Management*

• Ensure compliance with Group Policy and Standards, local laws and regulations, controls and procedures of the Bank and regulatory requirements pertaining to Money Laundering and CDD.
• Participate in and/or support the Bank\'s effort in combating money-laundering activities.
• Exercise due care and diligence on matters related to Money Laundering and CDD in the day to day operations, which include account opening and reviews, transaction monitoring, reporting suspicions, customer communication, implementing new requirements, updating and revising operating procedures, acquire relevant knowledge and training, provide support to superior and subordinates.

Governance*

• Compliance and Money Laundering responsibilities:
• Ensure compliance with Group\xe2\x80\x99s standards and regulatory requirements pertaining to Money Laundering and CDD.
• Participate and support the Bank\xe2\x80\x99s effort in combating money-laundering activities.
• Exercise due care and diligence on matters related to Money Laundering and CDD in the day to day operations, which include account opening and reviews, transaction monitoring, suspicions activity reporting during client communication.

Regulatory & Business Conduct*

• Display exemplary conduct and live by the

. * Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

• Lead the Malaysia Remote Banking team to achieve the outcomes set out in the Bank\xe2\x80\x99s Conduct Principles: [Fair Outcomes for Clients; Financial Crime Compliance; The Right Environment.] *
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders*

• Across all department in banks

Other Responsibilities*

• To cascade and live the CSR values
• To undertake special projects / assignments.

Qualifications*

Training, licenses, memberships and certifications

• Honours degree (CGPA 3.0 or better) and / or relevant professional qualifications.
• Possess all relevant investment & insurance certifications and licensing.
• More than 3 years\xe2\x80\x99 experience in banking with demonstrable knowledge of banking practices and financial products.
• Favourable track record in managing sales and / or operations or demonstrated ability to achieve strong sales performance.
• Ability to coach, inspire and mobilise Branch team members of various levels to deliver exceptional performance.
• Demonstrated ability to establish a service culture.
• Interpersonal and complaint handling skills
• Bank\'s product knowledge
• Understanding of policies and procedures
• ABM rules / Bank Negara FEA regulations

ROLE SPECIFIC TECHNICAL SKILLS AND COMPETENCIES AND PROFICIENCY LEVELS*
Microsoft Core

• FIMM License Core
• Bancassurance License Core
• Spot Opportunities Core
• Solve Problems Core
• Take the Lead Core
• Build Resilience Core
• Collaborate Core
• Communicate Core
• Deliver Sustainably Core
• Achieve Results Core

About Standard Chartered

We\'re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can\'t wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you\'ll see how we value difference and advocate inclusion. Together we:

Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations

Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum

Flexible working options based around home and office locations, with flexible working patterns

Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning

Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you\'ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

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