Job Description

Responsibilities :

• Responsible to manage day to day operation
• Oversee customers service team
• Drive process improvement. Review and revise SOP if needed
• Handling complaints and queries from both external (customer) & internal
• Managed collection. To ensure customers paid within credit term
• Negotiating and agreeing of new contracts
• Interact with customers on a daily basis, responding to their questions and guiding them to the appropriate service
• To develop and maintain effective client relationships, securing the long term business, maintain interests are optimized for the company.
• Coordinate administrative support to ensure that Confidentiality Agreement and Contracts & Agreements registers are properly maintained.
• Ensure comprehensive understanding of numerical and technical data related to sales and marketing.
• Providing commercial and contract management support to ensure commercial interests are optimized for the company.
• Leading and motivating a team of staff to ensure they\'re giving the best customer service possible.
• Set reasonable customer satisfaction goals and work towards higher customer satisfaction
• Looking for alternative methods of efficiency. Overseeing inventory accurate, loading & unloading of goods
• Coordinates activities that affect operational decisions and business requirements. Ensure smooth daily operations
• Leading pallet control team to carry out physical count and daily reconciliation.
• Any others assigned to you from time to time

ILM Logistics (M) Sdn Bhd