Job Description

Achieve daily targeted number of sales calls with effectiveness

Develop business leads for the Hotel on a daily basis

Prepare monthly list of accounts to penetrate for the following month

Prepare monthly action plan for main market segment

Monitor competitors' rate strategy, account penetration and marketing activities to maintain a competitive edge

Fully responsible of accounts under his/her management , including contracting, updating profile and renewing contracts

Update management on VIP arrivals, meet and greet accordingly

Up-sell, cross-sell and promote Hotel facilities & services at every available opportunity in order to maximize sales revenue

Conduct negotiations to achieve the best profit and rates for the Hotel

Attend hotel clients and local community business events to network and maintain high visibility

Defines precise guest requirements and ensures that the guest services offered corresponds effectively to their requests

Provides after-sales service and in particular to ensure all guests complaints are efficiently addressed

Work Experience

Strong interpersonal and negotiation skills

Good communication and customer contact skills

Ability to work well in stressful & high-pressure situations

A team player & builder

A motivator & self-starter

Well-presented and professionally groomed at all times

Able to work with hotel PMS system (Opera), Microsoft words and Excel, PowerPoint for report.

Diploma / Degree in Tourism / Hospitality Management

Minimum of 5 years and above of experience in a similar capacity with proven track records, prefer work in hotel industry before.

Excellent reading, writing and oral proficiency in English language

Benefits

Malaysian Only Local contract