Job Description

Job Number 23058930
Job Category Sales & Marketing
Location W Kuala Lumpur, No. 121, Jalan Ampang, Kuala Lumpur, Wilayah Persekutuan, Malaysia
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management

JOB SUMMARY

Responsible for proactively soliciting and managing restaurant sales-related opportunities that is not handled by the Sales & Marketing department. Actively up-sells each business opportunity to maximize revenue opportunity through in-house as well as hot zone sales efforts. Achieves personal and team related revenue goals. Responsible for driving customer loyalty by delivering service excellence throughout each customer experience. Provides service to customers in order to grow the business on behalf of Marriott International.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years\xe2\x80\x99 experience in the food & beverage, sales and marketing, guest services, or related professional area.

Multiple discipline experience in above disciplines, preferred.

Or,

• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required.

CORE WORK ACTIVITIES

Building Successful Relationships that Generate Sales Opportunities

• Works collaboratively with the Sales & Marketing department to generate opportunities for new business.
• Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include in house promotions, sales calls, entertainment and an active involvement in restaurant service during peak hours.
• Develops relationships within community to strengthen and expand customer base for restaurants sales opportunities.
• Manages and develops relationships with key internal and external stakeholders.

Managing Sales Activities

• Participates in sales calls to acquire new business and/or close on business.

• Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).

Conducting Daily Sales Activities that Achieve Department Goals

• Drive in-house capture ratio by working closely with the Marketing Communications department to establish promotions.
• Actively be around in hotel public areas to engage with guests and generate additional business.
• Develop, plan and execute all Food & Beverage promotions with the operations and communications departments for both internal and external communications related promotions.
• Be an ambassador for Club Marriott, communicate and support the sales team by driving sales and obtaining feedback on the program.
• Explores opportunities of hosting social events such as birthday parties, secretary parties and networking events in order to maximize revenue.
• Works with the Marketing Communication department on restaurant related promotional activities for the hot zone near the hotel.
• Works closely with Event Management\xe2\x80\x99s client in order to capture more local restaurants business and utilize previous business as the database to build future opportunities.
• Partner with Sales & Marketing account managers to visit potential accounts to drive restaurant business.
• Attend social functions in order to meet new business opportunities.
• Uses negotiating skills and creative selling abilities to create additional restaurant business.
• Uses sales resources and administrative/support staff effectively.
• Executes and supports the operational aspects of business booked.

Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue

• Identifies new restaurant business opportunities to achieve personal and property revenue goals.
• Understands and creates awareness of promotional activities of competition.
• Understands the overall market - competitors\xe2\x80\x99 strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
• Closes the best opportunities for the property based on market conditions and property needs.
• Monitors same day selling procedures to maximize restaurant revenue.
• Gains understanding of the property\xe2\x80\x99s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns.

Providing Exceptional Customer Service to all Guests and Customers

• Acts as the guest service role model for the restaurants, sets a good example of excellent customer service and creates a positive atmosphere for guest relations.
• Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their visit.
• Supports Marriott\xe2\x80\x99s Service and Relationship Strategy, driving customer loyalty by delivering service excellence throughout each customer experience.
• Services customers in order to grow restaurant business.
• Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction.
• Provides excellent customer service consistent with the daily service basics of the brand.
• During peak hours helps to execute service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment & invitation to return)
• Sets a positive example for guest relations.
• Handles guest problems and complaints.
• Interacts with guests to obtain feedback on product quality and service levels.
• Provides services that are above and beyond for customer satisfaction and retention.
• Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to Marriott.

Other restaurant sales related responsibilities

• Work with the hostess team to control and monitor restaurant reservation system and maintain restaurant database.
• To possess a thorough knowledge of all F&B menus, promotions and communicational activities.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Boldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefine revelry for the modern jet set. Our guests have a lust for a life less ordinary that drives them to demand more, experience it all, and hit repeat.
We share our guests\xe2\x80\x99 passions, providing insider access to what\xe2\x80\x99s new and what\xe2\x80\x99s next. Moderation is not in our vocabulary and we know that lust for life demands more, not less. W guests soak it in and live each day with a mantra: Detox.Retox.Repeat. If you\xe2\x80\x99re ready to create the energetic W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W Hotels.

W Hotels