Job Description

Job description:

As our

Sales Operation Executive

, you'll be the backbone of our sales and logistics operations. You'll ensure smooth order processing, accurate financial tracking, and seamless coordination between customers, suppliers, and internal teams. This role is perfect for someone who's

highly organized, loves problem-solving, and thrives in a dynamic environment

.

Key Responsibilities

1.

Order & Inventory Management

Process and track customer orders from start to fulfillment. Monitor stock levels, coordinate with suppliers, and manage replenishment. Update inventory records in real-time to prevent shortages or overstocking.
2.

Billing & Financial Oversight

Prepare and issue invoices, receipts, and billing documentation. Track accounts receivable and follow up on overdue payments. Assist with basic bookkeeping and financial reporting.
3.

Sales Support & Customer Coordination

Liaise with customers on order status, delivery timelines, and inquiries. Work closely with the sales team to ensure smooth transactions. Maintain accurate sales records and generate progress reports.
4.

After Sales Service & Process Improvement

Respond to customer and provide after-sales support to ensure smooth operations. Identify bottlenecks in order processing and propose solutions. Help streamline workflows as we scale.
5.

Any ad-hoc task that's required

Who We're Looking For

Detail-obsessed

- You catch errors others miss and take pride in accuracy.

Proactive & independent

- You don't wait for instructions; you anticipate needs and act.

Startup-ready

- You adapt quickly, handle ambiguity, and hustle when needed.

Tech-savvy

- Comfortable with spreadsheets (Excel/Google Sheets), invoicing software, and basic CRM tools.

Pet lover (bonus!)

- You're excited to support a mission-driven pet business! Bring your cat to work!

Why Join Us

Supportive and collaborative work culture. Opportunity to develop cross-functional experience in sales, accounting, and marketing. Pet-friendly workplace -- bring your furry companion to the office!
Job Types: Full-time, Permanent

Pay: RM2,500.00 - RM3,500.00 per month

Benefits:

Free parking Maternity leave Meal allowance Opportunities for promotion Professional development Work from home
Work Location: In person