Sales Ops (business Tools Support)

Bayan Lepas, Pulau Pinang, Malaysia

Job Description


Renesas Electronics (Penang) Sdn. Bhd

Phase 3, Bayan Lepas, Free Industrial Zone 11900 Penang Malaysia

Job Highlights:

  • Attractive Remuneration: Bonus + Profit Sharing
  • Flexible working hour & hybrid work mode
  • Fast growing company with positive working environment
Job Summary:

We are seeking a motivated, detail-oriented individual to join the Centralized Sales Operations team as Staff Analyst (Business Tools Support). In this position, you will be responsible for Managing global business systems support tickets & documentation of workflow process and assignments. Monitor and respond to support tickets from internal and external users, create weekly/monthly metrics and reporting of support tickets, serve as a liaison between business team and technology team.

Our ideal candidate has good experience in global sales operations or equivalent experience in building enterprise business processes, as well as excellent problem-solving, communication and presentation skills.

Your New Role:
  • Manage Support Tickets for Global business systems, to ensure timely assignment of the support tickets to appropriate teams as necessary.
  • Monitor and respond quickly and effectively to support tickets received through the helpdesk system.
  • Evaluate and validate support tickets to ensure the reported support/issues are addressed & complete.
  • Create Weekly/Monthly support tickets metrics and reports, collect feedback to determine patterns and issues such that they can be resolved through FAQs, Training, System enhancements etc.
  • Document internal procedures and ensure application of system policies, principles, and practices in the delivery of business tool support.
  • Escalate support tickets to appropriate team as necessary.
Preferred Skills & Knowledge:
  • Bachelor\'s degree in business management or equivalent.
  • A minimum of 3years experience with Business Tools Support Management.
  • Experience with Sales Tools (Model N, Salesforce.com) and Ticket Management system & processes.
  • Ability to learn additional systems as needed.
  • Good experience in Global sales operations or in building enterprise business processes.
  • Ability to work effectively with competing priorities.
  • Strong problem-solving and analytical skills.
Excellent communication and presentation skills.

Renesas Electronics

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Job Detail

  • Job Id
    JD969802
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Bayan Lepas, Pulau Pinang, Malaysia
  • Education
    Not mentioned