Job Description

OverviewQuest is an award-winning IT management software provider offering a broad selection of solutions that solve some of the most common and most challenging IT problems. We are currently looking for a Sales Support Advisor to join our APJ Sales Support & Order Management team.Quest strives to be the best of the very best in everything we do. We are customer focused and are proud to support the most complex customers who have the highest IT demands in the world. It\xe2\x80\x99s exciting, it\xe2\x80\x99s rewarding, it\xe2\x80\x99s hard work and offers career and personal growth.As part of our Sales Support & Order Management team, the primary responsibilities of the Sales Support Advisor is to: provides assistance and support to the sales team with quoting and internal enquiries, support accurate and compliant order bookings, served as a primary interface between Sales and other operational functions within Quest and develop processes /procedures related to quoting & order processing.Responsibilities-Assisting Sales with quoting and sales related enquiries (Pricing, SKUs, Paperwork for booking)-Review and processing of orders (including Enterprise License Agreements, Upgrades, Swaps and Renewals) following pre-defined processing procedures and utilizing Salesforce and Oracle applications.-Data entry of incoming orders from customers and distributors-Work in coordination with internal departments (Legal, Deal Desk, Order Management, Revenue Recognition) to ensure order accuracy.-Provide business support to partners and distributors including assistance on order information, troubleshooting of wrong orders and products returns.-Provide guidance and act as an advisor to Inside Sales and Field Sales on internal rules and processes.-Support Month-End and End of Quarter activities.-Drives process improvements within the Sales Support & Order Management functionsQualifications-2 years related experience in Sales, Operations & Order Management-High attention to details and accuracy-Ability to work in a high-pressure environment-Pro-active work style with the desire to optimize internal processes-Good knowledge and experience with a CRM-System - preferred salesforce.com-Proficiency with common business software applications such as MS Office products: Excel, PowerPoint, Outlook.-Strong communication and collaboration skills.-Fluent in EnglishCompany Description:At Quest, we create and manage the software that makes the benefits of new technology real. Companies turn to us to manage, modernize and secure their business, from on-prem to in-cloud, from the heart of the network to the vulnerable endpoints. From complex challenges like Active Directory management and Office 365 migration, to database and systems management, to redefining security, and hundreds of needs in between, we help you conquer your next challenge now.We\xe2\x80\x99re not the company that makes big promises. We\xe2\x80\x99re the company that fulfills them.We\xe2\x80\x99re Quest: Where Next Meets Now.Why work with us!

• Life at Quest means collaborating with dedicated professionals with a passion for technology.
• When we see something that could be improved, we get to work inventing the solution.
• Our people demonstrate our winning culture through positive and meaningful relationship.
• We invest in our people and offer a series of programs that enables them to pursue a career that fulfills their potential.
• Our team members\xe2\x80\x99 health and wellness is our priority as well as rewarding them for their hard work.

Quest is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.Come join us. For more information, visit us on the web at .

Quest Software