Job Description

Sales Support APJ

Summary Description
The role of the Sales Support Team is to assist the sales force in submitting completely accurate order data, and to identify all elements of a transaction for analysis. This team will work closely with sales teams and with the Order Management and billing team to ensure order transactions are understood and executed properly.

The team will be responsible for executing the APJ order validation processes. The Sales Support team will interact with employees from across their assigned region and requires excellent\xe2\x80\xafcommunication skills.

Key Areas of Responsibility

Assist Sales Teams in securing proper order documentation for execution into systems.
Validate the accuracy of incoming orders. Make adjustments as needed.
Audit order documents and ensure all necessary documents are executed and collected. Receive proper authorizations as required, check credit limits and when a deal closed, price quotes per P&L
Ensure system configuration and pricing on purchase order is consistent with contract.
Resolve issues that arise by leading discussions, determining facts, and applying policy.
Review contract to determine all elements of the transaction. Add proper product ID\xe2\x80\x99s to order for any bundled items (Subs, PS, Services, etc.)
Identify all related orders to one transaction and create deal jacket.
Input quotes as needed.
Follow up on missing purchase orders for customers requiring process orders
Invoicing requests submission for billing and credit notes
Determine invoicing requirements and work with relative team to invoice properly
Review invoices for accuracy and deliver customer invoices, including portal input as needed
Ensure correctness of company backlog file after monthly closing, identify errors and send requests for clean up
Responsible for end-to-end invoicing for all deals.

Work Environment

Positions will require working non-traditional hours to support the APJ sales force when needed. All positions will require overtime hours at the end of each month and quarter. At times, the environment can be stressful as work volumes increase at particular times of the year, and as demands from various groups need to be met. This is a team environment where team members are expected to back each other up and offer assistance when possible and where needed.\xe2\x80\xafThis is a remote position. You will work remotely.

Candidate\xe2\x80\xafRequirements

Ability to read, analyze and understand customer contracts, corporate policies, and miscellaneous order documentation.
The ability to learn and execute complex tasks, demonstrated by the completion of a bachelor\xe2\x80\x99s degree program in business, accounting, or finance (preferred), or through relevant work experience.
Must understand the principles of multiple element accounting and be able to apply those principles to the review and handling of order transactions.
Fluent oral and written communication skills in Japanese and English.
Ability to solve problems.
The ability to manage stress without it negatively effecting work quality or professional demeanor.
Knowledge of Microsoft Office tools, or the ability to learn and master these tools.
Ability to coordinate multiple tasks successfully in a fast-paced environment.
Knowledge of, or the ability to learn, all order related software and system tools.
Excellent work attendance records and habits.
Initiates and builds relationships with people in an open friendly accepting manner.

Client oriented \xe2\x80\x93 works to anticipate internal and external client needs and has an overriding commitment to clients\' satisfaction.
Stable internet connection required.