Job Description

The Role Responsibilities

Strategy

• Acquire NTB Priority and Direct Closure Fees Income product like BANCA and UT.

Business

• Engage NTB clients (any segment) who have financial needs especially Priority.
• Driving NTB fresh fund deposit into business.
• Engage via on-site marketing / roadshows / door to door / blitz, or via leads from partnership, alliances, etc.
• Initial primary focus on Credit card and CASA as anchor product, gradually broadening to full range of retail products like BANCA and UT.
• Engage NTB Client base to acquire more cross sales product such as CCPL, Banca, Mortgage and BIL / GIL referrals, PRB and PMB acquire.

Processes

• Connect and Explain
• Connect with identified prospects.
• Explain proposition and requirements in full.
• Proactively explain respective banking proposition that fits Clients Ingoing Needs / anchor products, e.g: PRB / PMB, CASA, Mortgage, CCPL.

Prepare and Set up

• Pre-send product bundles description and banking proposition.
• Conduct remote KYC.
• Collect all documents (digital) required for account opening and pre-fill forms.
• Conduct CDD.
• Opening of new account / activate products.
• Tag clients to the right segment.

Meet, Deep Sell and Train

• Meet in person (Ensure Priority Banker joins if Affluent).
• Listen and determine further needs.
• Setup anchor products.
• Initiate discussion to cross-sell.
• Educate and conduct initial setup for online, ATMs, client centre and store.

Activate

• Conduct fulfilment
• Pass on referrals of other products to respective specialists.

People and Talent

• Product Broadening.
• Basic banking products knowledge - Credit Cards, CASA, Mortgage, PL, Banca.
• Market and competition knowledge.

Client Engagement

• Closing deals
• Ability to drive and manage client interaction.
• Good communication and presentation skills.
• Negotiation and objection handling.
• Client training on digital solutions.

Journey Completion

• Discipline and good time management to handle client needs.
• Ability to solve problems and close issues without handing over.
• Strong analytical ability.
• Understanding of CDD principles.
• Interpersonal and complaint handling skills.
• Bank\'s product knowledge.
• Understanding of policies and procedures.
• ABM rules / Bank Negara FEA regulations.
• Branch Operations Manual (WEBOM) / MIC / group circulars / bank policy and tariff of charges.

Risk Management

• Ensure the operation is being compliant and meeting all regulatory requirements.

Governance

• Ensure Compliance with regulatory requirements pertaining to
• Bank\xe2\x80\x99s Group Policy and Standards
• Local Laws and Regulations
• Bank\xe2\x80\x99s Code of Conduct.
• Customer Data Confidentiality
• Money Laundering
• Customer Due Diligence

Regulatory and Business Conduct

• Display exemplary conduct and live by the Group\xe2\x80\x99s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead Malaysia / Retail Banking / Client Acquisition (Price Solutions, TPSA & Personal Banking) to achieve the outcomes set out in the Bank\xe2\x80\x99s Conduct Principles
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Serve as a Director of the Board of Price Solutions Malaysia.
• Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association.

Key Stakeholders

• All levels of staff inclusive of Group level

Other Responsibilities

• Achievement of profit and growth targets for Affluent and personal Segment.
• Achievement of service excellent to alliances / partnership companies.
• Operational efficiency and effectiveness for service to customers.
• The overall image of Standard Chartered Bank in marketplace.

Role Specific Technical Competencies

Functional Knowledge

• Strong product knowledge of assets and liability product, operations and process
• Strong analytical skill and core banking / asset products system knowledge

Risk and Governance

• Knowledge if employee sales governance framework

Client Experience Management

• Ability in business planning relating to sales, product and service
• Digital savvy need to be comfortable with our digital platforms

Leadership and People Management

• Interpersonal skills and ability to influence other functions

About Standard Chartered

We\'re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can\'t wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you\'ll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you\'ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

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