Job Description

RESPONSIBILITIES Trouble shooting, providing technical solutions, analyze on-site technical issue raised by customers Install and set up equipment at the customer site Buyoff with the customer upon installation and set up. Provide equipment operation & basic maintenance training to customer Report forthwith on such activity, special problem or technical shortcomings that may affect the smooth operation of the job perform on customer site. Update all technical report accordingly Understand customer service process flow (Company ISO), and apply accordingly through daily activity and in-house/ on-site support, in order to fulfil the company\'s quality policy Coordinate the installation/ setup schedule plan with the customer base on the assigned project Take ownership and accountability for customer management, resolve customer\'s issues during On-site support. Reduce customer complaints Communication between customer and internal staff must be done professionally Prioritize and fulfil customer\'s expectation. Manage highlighted issues Any tasks that may be assigned to you from time to time QUALIFICATIONS Degree / Diploma in Engineering/ Technical Subjects, are preferred or equivalent. Fresh graduate is encourage to apply Candidate must be willing to travel, and must flexible to work in Malaysia. Owning a vehicle is a MUST Proven strong interpersonal and collaborative skills and be able to work independently and coordinate across various group and functional teams. Good written and verbal communication listening, negotiation and presentation skills. Good time management skills and problem solving skills.

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