Job Description

• Global Tech / Energy Giant
• Hybrid
• Terrific Opportunities For Growth

What are my job responsibilities?

• In the respective area of responsibility to deliver complex value-oriented services with adequate quality and in accordance with company accounting standards, regulations and guidelines.

To participate in GBS local and/or global improvement projects and initiatives. Provide consulting and expert services for timely completion of customer and vendors master data process and SAP roll-out.

• Compliance & Risk Management: To participate in compliance program and internal control activities
• Customers (& Partners): Daily communication with customers & external partners in agreed language(s) on professional level
  

Work processes:

• Knowledge in SAP/4 HANA / R3 features
• Executes assigned tasks and activities with high efficiency and quality following the company and customer rules, regulations, methods, policies and / or instructions (fully)
• Demonstrates strong service delivery focus (fully) with customer centricity
• Drives implementation of continuous improvements of services provided through analytical KPI-based approach
• Implements new and updated processes
• Participates in training activities and programs for new procedures, service extensions or enhancements Specific for Specialist:
• Assist the team in trouble shooting and provide first level support to the GBS staff and to the customers
• Manage and resolve application related queries (including investigation, follow up, issue resolution for customers\' queries)
• Review the performance of the processes in GBS and recommend and follow up on the areas of improvement.
• Delegate technical requests to relevant technical support personnel and ensure that issues are being resolved timely (support)
• Assist in the data migration activities for the companies which are adopting the new SAP platform
  

What do I need to qualify for the role?

• Typically 2-5 years of experience within service operations/ service management area (in 2 or more business processes/ areas) or country/ cluster, sector/ cross sector or corporate unit.
• 2-5 years experience in SAP Business Partner Master Data Supports
• 2-4 years experience in SAP implementation projects / Consulting will be an added advantage
• Ability to detect, surface and resolve conflicts and creation of a positive climate for nurturing team spirit; teamwork.
• Minimum 2 years required for cross border service delivery

JN -112023-118433