Job Description

• Possess Degree in Accounting or Information Technology with SAP certification is a plus for this position.
• 4-6 years of experience in the country/cluster, sector/cross sector, or corporate unit related to service operations/service management (in at least two business processes/areas).
• 4-6 years\' expertise with programming skills and SAP reporting tools including report writer, report painter, and ABAP query.
• 4-6 years\' experience with SAP implementation projects or consulting will be an added benefit.
• The capacity to identify, bring to light, and resolve disputes as well as the development of an environment that fosters teamwork
• Cross-border service delivery requires a minimum of two years.

• In the specific area of responsibility, provide complicated, value-oriented services with high quality and in compliance with the rules, laws, and policies governing the company\'s accounting. to take part in GBS improvement programmes and efforts locally and/or internationally. For the prompt completion of process project migration and SAP roll-out, offer consultancy and professional services.
• Take part in internal control and compliance programme operations.
• Knowledge of SAP/4 HANA / R3 processes and features in the customer service module, as well as the integration elements with the other modules.
• Daily communication with customers and external partners in the approved language(s) at a professional level.
• Completes tasks and activities as assigned with high quality and efficiency while adhering to all corporate and customer rules, regulations, procedures, policies, and/or directives (fully) - Fully demonstrates a strong service delivery emphasis

• Assist the team in problem solving and offer consumers advisory support.
• Manage and address application-related concerns, such as inquiries from customers (including follow-up and issue resolution) and investigation.
• Evaluate how well the GBS procedures are working and suggest and follow up on any areas that might want improvement.
• Assign technical requests to the proper technical support staff and make sure that problems are quickly rectified (support)
• Carry out and offer assistance with data migration tasks for businesses implementing the new SAP platform.
• Examine the technical viability of the data migration needs for the businesses implementing the new SAP platform.
• Create a data migration idea for businesses implementing the new SAP platform.