Job Description

Position Summary: The role as Security Officer is responsible for securing all Hotel properties, guest and clientele, ensuring that set security and safety procedures are followed. Scope and Responsibilities: \xc2\xb7 Responsible For securing all hotel properties, staff and clientele in accordance with the procedures laid down in the Security Manual. \xc2\xb7 Observes guests and others and patrols lobbies, corridors back of the house areas, public rooms and surroundings to detect infringements or suspicious behavior: interviews guests and staff: approaches and questions suspicious persons courteously. \xc2\xb7 Assists security Officer in investigating incidents involving disturbances, accidents, loss, thefts, etc. Occurring in the hotel during his shift. \xc2\xb7 Warns trouble-makers: cautions careless person. \xc2\xb7 Accompanies Assistant Manager or Front office manager, or Guest Relations Manager or night manager in investigating irregularities in guest rooms and public areas when so requested. \xc2\xb7 Obtains assistance for accident victims and writes necessary accident reports. \xc2\xb7 Records details of significant incidents or activities occurring during his shift in his official pocket Diary. \xc2\xb7 Notifies superiors of presence of persons of questionable repute, and keeps such people under close surveillance. \xc2\xb7 Performs duties common to all rank and file non-supervisory personnel and other duties as may be assigned. \xc2\xb7 Maintain courteous relations with guests and staff. \xc2\xb7 Instills trust on the part of staff; not fear or suspicion. \xc2\xb7 Performs First Aid as needed. \xc2\xb7 Is a member of the Hotel\xe2\x80\x99s Fire Fighting Team. \xc2\xb7 Makes recommendations that could improve productivity or increase the standards of guest service. \xc2\xb7 Attends in service training course and such other courses as may be directed from time to time. \xc2\xb7 Support and exercise the MERLIN values. Background and Experience: \xc2\xb7 Requires at least one (1) year of security and/or law enforcement experience. \xc2\xb7 Requires excellent communication skills, excellent reasoning ability and interpersonal skills. \xc2\xb7 Prior family theme park experience is helpful. \xc2\xb7 Guard card a plus, must be able to successfully complete CPR and First Aid certification. \xc2\xb7 Position requires pre-placement physical. Education: Candidate must possess at least SPM or Professional Certificate Diploma in Safety & Security or Hotel Management or any relevant discipline. Additional Information: \xc2\xb7 Malaysian. \xc2\xb7 Fully vaccinated \xc2\xb7 Willing to work flexible hours, including evenings & weekends to support hotel operations. Job Types: Full-time, Permanent Experience:

• Security/Law Enforcement: 1 year (Preferred)