Job Description

Department Operations
LevelExperienced (Team Lead)
LocationMalaysia - Kuala Lumpur
The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

:

Build and maintain strong, long-term relationships with key sellers, ensuring their needs are met, and any issues are addressed in a timely and effective manner. Maintain strong parcel compliance towards operational requirements, identifying potential problems with sellers in advance through data Oversee day-to-day operations, including pickup escalations, campaign coordination, SOP planning and growth initiatives Act as the main bridge between sellers and the operations team, ensuring effective coordination Manage complex relationships between multiple stakeholders, including sellers, operations, marketplace platform etc. Work closely with the operations team to ensure continuous improvement on seller experience, performance & operational processes Ideate incentives and penalties to drive required behaviours from both sellers and operations stakeholders, and implement them throughout the operations flow

Requirements:

Bachelor's Degree in the related field Knowledge of Business Development and Key Account Management is a must, able to understand seller processes Excellent people management skills Strong communication skills, both written and verbal Strong in Malay, English and Mandarin is a must Ability to work independently and is comfortable with ambiguity * Strong analysis and problem-solving skills